Shipping policy
At Pantone294, we aim to process and ship orders as efficiently as possible. Please review our shipping policy carefully before placing an order.
Order Processing
Orders are typically processed within 1-3 business days after purchase, excluding weekends and holidays.
Processing times may increase during high-volume launches, sales, or holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Methods & Delivery Times
Shipping times vary depending on your location and the shipping method selected at checkout.
Estimated delivery dates provided at checkout or by the carrier are estimates only and are not guaranteed.
Pantone294 does not guarantee delivery dates.
Shipping Carriers
Orders are shipped via third-party carriers (e.g., USPS, UPS, FedEx, DHL).
Once an order is handed off to the shipping carrier, Pantone294 is no longer responsible for the package, including but not limited to:
Delays in transit
Lost packages
Stolen packages
Carrier mishandling
Delivery to an incorrect address provided by the customer
All shipping issues after dispatch must be resolved directly with the carrier using the provided tracking number.
Lost, Stolen, or Delayed Packages
Pantone294 is not responsible for lost or stolen packages once marked as “delivered” by the carrier.
If your package is delayed, lost, or marked delivered but not received, please contact the shipping carrier directly.
We strongly recommend monitoring tracking updates closely and ensuring a secure delivery location.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Pantone294 is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.
Orders returned to us due to address errors may require additional shipping fees to be re-shipped.
International Shipping
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Pantone294 has no control over customs processing times and is not responsible for delays caused by customs.
Returned or Refused Packages
Packages refused or returned to sender due to delivery issues, unpaid customs fees, or address errors are not guaranteed a refund.
Additional shipping charges may apply for re-shipment.
Shipping Policy Updates
Pantone294 reserves the right to update or modify this shipping policy at any time without prior notice. Changes will take effect immediately upon posting on our website.
